Terms & Conditions
SHIPPING POLICY
Thank you for visiting and shopping at Sophiahn. The following terms and conditions constitute our Shipping Policy.
Shipment Processing Time
All orders are processed within 5-8 of business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
We offer free standard shipping on all orders within the United States. Estimated delivery time is 5-8 business days.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Sophiahn is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Sophiahn is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Returns Policy
Our [Return Policy] provides detailed information about options and procedures for returning your order.
RETURN POLICY
Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer free 30-day returns for all customers in the US. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.
To qualify for a return:
- Items must be in their original condition without signs of wear or damage
- Items returned by mail must be in all original packaging (tags, box, and pouch included)
- No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
All below items are non-returnable:
- Earrings used to pierce during a piercing appointment
- Gift cards
Online Purchase
For purchases made on sophiahn.com, you can return your purchases online.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sophiak.sambac@gmail.com.